Nimbus Insurance · Fintech & Insurance
An AI assistant that handles first-line claims
An agentic assistant that takes claims over chat, checks policy details, requests documents and hands complex cases to adjusters.
- Client
- Nimbus Insurance
- Industry
- Fintech & Insurance
- Year
- 2026
- Timeline
- 3 months
The challenge
Call queues peaked after every storm. Agents spent most of their time collecting the same details, and customers waited hours to start a claim.
What we did
- 01Mapped the claims intake process and the decisions that needed a human.
- 02Built an agent that reads policy data from Salesforce and gathers photos and documents.
- 03Created an evaluation set from 2,000 past claims to test every release.
- 04Added clear escalation to a human adjuster with the full conversation attached.
Results
- First-line queries resolved by AI
- 68%
- Average claim intake, down from 25
- 4 min
- Claims accepted around the clock
- 24/7
“They were honest about what the AI shouldn't do, and that's why our adjusters trust it.”
James WhitakerChief Customer Officer, Nimbus InsuranceTechnology
Claude
- LangGraph
Python
React Native- Salesforce
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Let’s carry your product forward.
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