Maintenance & Support
We keep it running long after launch
Launch is the start. Our support plans keep your software secure, fast and up to date, with engineers who know your codebase on call when something goes wrong.
- Critical incident coverage
- 24/7
- Agreed response times
- SLA
- Health report on your systems
- Monthly
What we deliver
Maintenance & Support, end to end
Application Maintenance
Dependency updates, security patches and small improvements every month.
Technical Support
A helpdesk with agreed response times for your team and your users.
System Upgrades
Framework, database and OS upgrades planned and tested before they go live.
Bug Fixing & Optimization
Fix what's broken and speed up what's slow, prioritized by impact.
Monitoring & Incident Response
Uptime, error and performance monitoring with on-call engineers.
Backups & Disaster Recovery
Tested backups and a recovery plan you hope never to need.
How it works
A clear path from kickoff to launch
Every engagement runs in short cycles with a demo at the end of each one, so you see progress weekly rather than at the end.
- 01
Onboard
Code, infrastructure and access review.
- 02
Stabilize
Fix urgent issues and set up monitoring.
- 03
Maintain
Patches, upgrades and fixes on a regular cycle.
- 04
Improve
Performance and UX improvements from real usage data.
Tools & technology
The stack we trust
We choose tools for the job and for your team’s ability to maintain them after we hand over.
- Sentry
- Datadog
- Grafana
- PagerDuty
- GitHub
- Jira
- AWS
- Cloudflare
Related work
Recent projects
FAQ
Common questions
Yes. We start with an onboarding audit so we understand the code and infrastructure before taking it on.
It depends on your plan. Critical issues get a response within an hour on our top tier.
We offer monthly plans with a set number of hours, plus pay-as-you-go for smaller needs.
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Let’s talk Maintenance & Support.
Tell us what you’re building and where you need help. We reply within one business day with honest next steps.
hello@crowdcarry.com